Cancellation & Refund Policy
This policy applies to Academy course fees. A signed enterprise research agreement may specify a different milestone-based arrangement. Mandatory legal rights continue to apply.
2026-10-07.1 · 2026-10-07
Before payment
A topic application and roadshow interest registration do not create a tuition payment obligation. Your accepted course offer specifies the service, schedule, amount, currency, resources, payment deadline and any particular cancellation terms. A proposed fee or budget is not charged automatically.
Before the course starts
If you withdraw before the stated course start and before any separately identified paid service has been provided, the Academy refunds the tuition it received. A specific non-refundable reservation or completed preparation service applies only if separately itemised, reasonable and expressly accepted before payment. No unpublished deduction is added at refund time.
After delivery begins
You may request withdrawal at any time. We assess the services already provided and refund the identifiable unprovided portion according to the accepted offer and applicable law. Milestones or sessions used for this calculation must be recorded and supplied to you. Disagreement with a research finding or assessment does not alone establish that a service was not provided.
Academy cancellation and material changes
If the Academy cancels or cannot deliver the agreed course, it refunds the unprovided service. If an essential confirmed lead, format, timetable, fee or rights term materially changes, we explain the change and offer a reasonable choice to accept the revised arrangement or withdraw from the affected unprovided service with the applicable refund. A substitute is not imposed where it materially defeats the agreed purpose.
Duplicate, incorrect and disputed payments
Duplicate charges, incorrect amounts and payment for a service that cannot be supplied are investigated and corrected. Your order history records requests and outcomes. Tell Support if a payment remains unresolved; avoid submitting multiple payments while a pending payment is being checked.
How to request a refund
Open Payments in your account, select the order and submit the reason. You may also contact Support with the order number. We acknowledge the request in the account, review the relevant offer and delivery records, and provide a reasoned outcome. Approved refunds are normally initiated within 14 days; the payment provider and bank control when the credit appears. Refunds ordinarily return through the original payment method.
Currency, third-party costs and special circumstances
The Academy refunds the eligible amount it collected in the transaction currency. Foreign-exchange differences and separately contracted travel, accommodation or external subscriptions are handled by their providers, except where applicable law or our specific commitment requires otherwise. Disclose an exceptional circumstance through Support so that deferral, transfer or another reasonable arrangement can be considered.
Enterprise and development arrangements
Commissioned research payments follow the signed scope, acceptance criteria, agreed milestones and termination provisions. Sponsorship and investment are not course tuition and do not use the course checkout to imply an equity or return entitlement. A change request, disputed milestone or unspent committed budget is handled under the relevant agreement with a documented reconciliation.