A customer story worth believing.

Course programme

Hong Kong · 2027-01-13T02:00:00.000Z – 2027-01-17T09:00:00.000Z · Asia/Hong_Kong

Who this is for

Creators, brand or client leads, producers and participants with relevant sector experience. Choose one accountable role in the team; previous work or a short preparation task helps the lead organise complementary working groups.

Before you begin

Bring a one-page statement of the problem, one relevant experience or work sample, and materials you have permission to use. Review the preparation brief in your workspace before the first session. The course lead coordinates roles, interviews and external reviews; permission is required before using a contributor’s material or publishing their information. You will work towards: A two-minute customer story, a fact-check register, appearance permission and a client review record.

The city as a research setting

Hong Kong connects Cantonese and bilingual creative practice with regional production and screening communities. The host city is the working base; market-specific interviews and reviews involve people from the named target market, in person or remotely. Interview an actual customer with permission to appear. Investigate specific changes, unresolved problems and corroborating evidence, retaining necessary complexity.

1. Establish the lived problem

Interview an actual customer with permission to appear. Investigate specific changes, unresolved problems and corroborating evidence, retaining necessary complexity.

What you submit: A one-page agreed brief, source and permission register, participant roles and the questions the first version must answer.

2. Test consequential choices

Develop two contrasting treatments of the same problem. Rehearse, storyboard or assemble only the decisive scene; review it with the relevant contributor before extending production. No fabricated experience or edit reverses a contributor’s meaning. Prospective customers identify credible and doubtful elements to inform revision.

What you submit: Two reviewable alternatives, notes on their effects and a reasoned creative decision attributed to its author.

3. Make the agreed work

Produce and assemble the work in assigned roles. Keep sources, permissions and actual resource use with the files. A two-minute customer story, a fact-check register, appearance permission and a client review record. Coaching addresses the next creative decision; tools are introduced only as needed for that delivery.

What you submit: A two-minute customer story, a fact-check register, appearance permission and a client review record.

4. Review, revise and hand over

No fabricated experience or edit reverses a contributor’s meaning. Prospective customers identify credible and doubtful elements to inform revision. Complete the final revision and handover by the last scheduled day. Separate observed responses from assumptions and unresolved questions.

What you submit: The final authorised work, external review notes, revision decisions, a resource ledger and a signed account of each participant’s actual contribution.

Completion requirements

Complete all four evidence packages, an individual decision log and the final review. Attend at least 80% of collective sessions, or agree an equivalent contribution within the course period. Reviewers record whether the agreed brief was delivered, what each person actually contributed and which issues remain unresolved. Artistic disagreement is documented rather than converted into a single taste score. Participation and verified completion are distinct records; commercial results are recorded only when evidenced.

Your verified experience record

Your record identifies the course, dates, role, verified contribution and assessment outcome. It links to permitted evidence and names the issuing Academy. Issued records include the signed payload hash and stored issuance timestamp. Public visibility follows your consent and the project’s permissions. INDEX association is made only after a work has a valid INDEX record; taking a course does not itself issue an INDEX certification.